At Vaughan Diann Salon and Spa, we prioritize your experience while ensuring a smooth operation for all our clients. To help you understand our policies regarding bookings, cancellations, and refunds, we’ve created this informative guide.
APPOINTMENT REMINDERS
We send a courtesy appointment reminder two days before your scheduled visit as a helpful reminder. Ultimately, it’s your responsibility to manage your appointments. We appreciate your understanding and cooperation with our policies, which are designed to enhance your experience at Vaughan Diann Salon and Spa.
CARD ON FILE
We do require a credit card on file, for any clients that have previously no-showed for an appointment. This is a no-charge procedure only meant to secure your future appointments. Please note, if you don’t provide at least 24 hours' notice to cancel your appointment, or if you do not show up, a 50% charge of the services booked may be applied.
ON-LINE BOOKING DEPOSIT
For those who prefer the convenience of booking through our website, a 50% deposit of the scheduled service cost is required at the time of booking. By proceeding, you agree to our policy of charging a no-show fee equivalent to the full deposit amount if there is no proper notification of cancellation.
CANCELLATION POLICY
To maintain a fair environment for all clients, we require a 24-hour notice for any cancellations. This policy helps us accommodate other guests and optimize our services. If you need to cancel or reschedule, please reach out by phone at 410-571-1112 or send us an email.
CARD ON FILE
We do require a credit card on file, for any clients that have previously no-showed for an appointment. This is a no-charge procedure only meant to secure your future appointments. Please note, if you don’t provide at least 24 hours' notice to cancel your appointment, or if you do not show up, a 50% charge of the services booked may be applied.
REFUND POLICY
While we strive for excellence in every service, We understand that sometimes things may not meet your expectations. If you are unsatisfied with your experience, please inform us within 48 hours. However, please note that we do not offer refunds for completed services, products, or for hair extensions and wig purchases.
